Being able to send out an urgent call for donations via SMS, and then accept the donations as SMS replies, enabled an international NGO to process €15 000 in 2 hours to support helicopter relief for the most vulnerable communities affected by the recent earthquakes in Nepal.

From Steinar at Mission Aviation Fellowship in Norway:

“Our pilots and logistical experts are co-ordinating flights to bring relief to hard-to-reach areas inaccessible by road. The helicopters are carrying medical personnel, relief workers and vital supplies to reach the most vulnerable communities. Women and children make up a large percentage of these villages.

We are working in close partnership with more than 25 groups, including the UK’s Department for International Development (DFID), Operation Mobilisation and the Nepali Government.

The most critical need in Nepal is shelter from the monsoon rain, clean water and rice/food. But also Medical evacuation.

The SMS function in CiviCRM made it possible for us to make an appeal to our network of supporters as soon as we knew the need for MAFs support in Nepal. This made it possible for us to raise hundreds of thousands NOK even before we had sent out any mailings or had any adverts. The cost in fundraising through SMS is also very attractive as it is so easy, quick and affordable.

CiviCRM processed approx. €15 000 in 2 hours time, in sms donations to enable helicopter support in Nepal for MAF Norway.

On Thursday and Friday last week we sent out 2500 sms each day in between 19.00 and 21.30. That is approx. 1000sms/hour. At the same time, people responded by sending a sms to give a donation. An sms-autoreply then immediately sends a thank-you, and actually charging the money.

SMS campaign using CiviCRM is a great success!”

Interested in using SMS in your organisation to send time-critical messages and accept payments? Contact us to find out how easy it is to set up!

Image by Mike, CCBY-2.0

About the author Emma rotate

VP of Client Happiness at Agileware. Emma is passionate about supporting the non-profit sector and ensuring that customer requirements are delivered.

Contact us

The Agileware office is located in Canberra, providing services locally and around the world. Talk to us today and we'll help you find a solution that works for your organisation.